Privacy Policy
How we collect, use and protect your personal information — in plain English.
Ruband Tyres (Ruband-Colonial Tyres Pty Ltd) respects your privacy. This policy explains what personal information we collect, how we use and store it, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What We Collect
When you contact us or submit an enquiry or quote request through this website, we may collect:
- Your name and contact details (phone number and email address)
- Vehicle and enquiry details (such as vehicle type, tyre size, and the service you need)
- Any other information you choose to include in your message
We may also collect anonymised analytics data — such as pages visited and general location — to understand how our website is used and to improve it. Analytics are only enabled with your consent.
How We Use It
We use the personal information you provide to:
- Respond to your enquiry and prepare your quote
- Supply, fit or repair tyres and provide related services
- Manage fleet accounts and ongoing service arrangements
- Improve our website and services
We do not sell your personal information, and we only share it with third parties where necessary to provide our services or where required by law.
How We Store It
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Enquiry data submitted through this site is transmitted securely and retained only for as long as needed to serve you and to meet our legal and business obligations.
Consent
By submitting an enquiry or quote request, you consent to us collecting and using your personal information as described in this policy. Where we use optional analytics, we ask for your consent first, and you can decline without affecting your ability to use the site.
Access & Correction
You can request access to the personal information we hold about you, or ask us to correct it, at any time. To make a request — or if you have any questions about this policy — please get in touch via our contact page or by phone.
If you are not satisfied with how we have handled your personal information, you may contact the Office of the Australian Information Commissioner (OAIC).